• Terms & Conditions

    📜 Terms & Conditions
    Last updated: 24/09/2025

    Welcome to Kiswah. By using our website and purchasing our products, you agree to the following terms and conditions:

    1- Products

    • We offer a wide range of prayer products, including prayer mats, jilbabs, and complete prayer sets, crafted with high quality and elegant designs.

    • All images and specifications on the website are for display purposes only. Colors or some details may slightly differ from reality.

    2- Orders & Payment

    • All information you provide during the ordering process must be accurate and complete.

    • We accept the payment methods available and specified during checkout.

    • We reserve the right to refuse or cancel orders in special cases such as stock unavailability or inaccurate information.

    3- Delivery

    • We provide delivery within the State of Qatar and Gulf countries.

    • Delivery time is determined based on your address and the selected shipping method. We will do our best to ensure timely delivery.

    4- Intellectual Property

    • All website content, including images, logos, texts, and designs, is the exclusive property of Kiswah.

    • No content may be used without prior written permission from the management.

    5- Modifications

    • We reserve the right to amend these terms and conditions at any time.

    • Updates will be published on this page once approved.

    🔒 Privacy Policy

    Your privacy matters to us at Kiswah, and we are committed to protecting your personal data:

    1- Information We Collect

    • Name, phone number, delivery address.

    • Technical information may also be collected, such as IP address and device type.

    2- How We Use Your Information
    We use your data for the following purposes:
    • Processing and fulfilling your orders.
    • Improving our services and shopping experience.
    • Sending updates about orders or promotions (with your consent).

    3- Data Protection

    • We are committed to protecting your data using appropriate security measures.

    • We do not share your information with third parties except when necessary, such as shipping or payment providers.

    4- Cookies

    • Our website uses cookies to enhance and personalize your experience.

    5- User Rights
    You have the right to:
    • Access your data.
    • Edit or request its deletion.
    You may do so at any time by contacting us.

    🔄 Exchange & Return Policy

    At Kiswah, your satisfaction is our priority. Therefore, we allow exchanges or returns within 14 days of receipt in the following cases:
    • The product arrives damaged or with a manufacturing defect.
    • The product received does not match the order.

    Return Conditions:

    • The product must be unused.

    • The product must be in its original packaging.

    • You must contact us within the specified period and provide a clear photo of the product along with the order number.

    📞 Contact Us

    For inquiries or feedback, you can reach us via:
    📧 [email protected]